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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us:02134940002

Mon-Sat: 09:30 am - 06:30 pm

Send us an email

STORE LOCATOR

DHA Phase 8 
Mon - Thursday & Saturday: 11:30AM - 10PM
Friday: 12PM - 10PM
Sunday: 2:00PM-10PM
021 37120929

Malir Cantt (Outside) 
Mon - Thursday 11:30AM - 10PM
Friday: 2:30PM - 11PM
Saturday: 12PM-11PM
Sunday: 2:30PM-11PM
021 34903950


Defence Karachi 
Mon - Saturday: 11AM - 10PM
Sunday: 1PM - 10PM
021 35243231


Sharfabad (Bahadurabad) 
Mon - Thursday: 11AM - 10PM
Friday: 12PM-10PM
Saturday: 11AM - 10PM
Sunday: 2PM - 10PM
021 34940002

SHIPPING

Get Free Shipping on all orders above PKR 3,999- *hardware not included*.

PAYMENTS
Accepts the following payment methods:

Cash On Delivery COD

Bank Transfer
Account Title: Infantino
Meezan Bank-Shaheed-e-Millat Branch Karachi
Account Number: 9950 01023 57675
IBAN: PK12MEZN0099500102357675

Note:
Your order is on hold for 2-working hours for payment confirmation.
Please Whatsapp bank transfer slip or online transfer screen shot as soon as payment is done within specified time.

Whatsapp number 03303953950. 
EXCHANGE POLICY
  • Exchange facility can only be availed within ­07-Days of parcel receipt by customer. Refund can only be claimed prior to product dispatch in case of advance payment.
  • Any items that have been worn, used, or altered will not be exchanged.
  • Tags and labels must be intact along with invoice as a proof of purchase from infantino.
  • Summer stock will be exchanged only with summer items & winter items only with winter stock.
  • Return request will not be processed if the item is “no longer needed”.
  • All items sent for return will first go through quality check to ensure they are returned in the original condition. If a product(s)  we received in an inadequate condition, we reserve the right to send it back to you.
  • Products purchased online can be exchanged from stores, but product purchased from stores cannot be exchanged from online store.
  • We offer free pick up services for items in case the wrong product being dispatched by our negligence
  • If a customer decline to receive parcel without any prior notice by him, so then infantino will not entertain his/her order in future. 

INFANTINO reserves the right to amend , alter or make changes in exchange policy without prior notice.

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Shipping

  • Get Free Shipping on all orders above PKR 3,999- *hardware not included*
  • In-store collection available within 1 to 7 business days
  • We accepts the following payment methods:
    Cash On Delivery COD & Bank Transfer
    Account Title: Infantino , Meezan Bank Ltd  Account No. 9950 01023 57675
    Your order is on hold for 2-working hours for payment confirmation.
    Please Whatsapp bank transfer slip or online transfer screen shot as soon as payment is done within specified time. Whatsapp number 03303953950

Returns And Exchanges

  • Exchange facility can only be availed within ­07-Days of parcel receipt by customer. Refund can only be claimed prior to product dispatch in case of advance payment
  • See conditions and procedure in our return FAQs

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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