Customer Service

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us:02134940002

Mon-Sat: 09:30 am - 06:30 pm

Send us an email

DHA Phase 8 
Mon - Thursday & Friday: 11:00AM - 10:00PM
Friday: 3:00PM - 10:00PM
Sunday: 2:00PM-10:00PM
021 37120929

Malir Cantt (Outside) 
Mon - Wednesday 11:30PM - 10:30PM
Friday: 03:00PM - 11:00PM
Thursday & Saturday: 12:00PM-11:00PM
Sunday: 02:00PM-11.00PM
021 34903950

Defence Karachi 
Mon - Saturday: 11:00AM - 11:00PM
Sunday: 01:00PM - 11:00PM
021 35243231

Sharfabad (Bahadurabad) 
Mon - Thursday: 11:00AM - 10:00PM
Friday: 03PM-10:00PM
Saturday: 11:00AM - 10:00PM
Sunday: 02:00PM - 10:00PM
021 34940002

Get Free Shipping on all orders above PKR 4,990- *hardware not included*.

Accepts the following payment methods:

Cash On Delivery COD

Bank Transfer
Account Title: Infantino
Meezan Bank-Shaheed-e-Millat Branch Karachi
Account Number: 9950 01023 57675
IBAN: PK12MEZN0099500102357675

Note:
Your order is on hold for 2-working hours for payment confirmation.
Please Whatsapp bank transfer slip or online transfer screen shot as soon as payment is done within specified time.

• Exchange facility can only be availed within ­07-Days of parcel receipt by customer. Refund can only be claimed prior to product dispatch in case of advance payment.
• Any items that have been worn, used, or altered will not be exchanged.
• Tags and labels must be intact along with invoice as a proof of purchase from infantino.
• Summer stock will be exchanged only with summer items & winter items only with winter stock.
• Return request will not be processed if the item is “no longer needed”.
• All items sent for return will first go through quality check to ensure they are returned in the original condition. If a product(s)  we received in an inadequate condition, we reserve the right to send it back to you.
• Products purchased online can be exchanged from stores, but product purchased from stores cannot be exchanged from online store.
• We offer free pick up services for items in case the wrong product being dispatched by our negligence
• If a customer decline to receive parcel without any prior notice by him, so then infantino will not entertain his/her order in future. 

INFANTINO reserves the right to amend , alter or make changes in exchange policy without prior notice.