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Refund Policy

Defective item? email us: hello@infantino.pk / WhatsApp: +92-330-395-3950 with the pictures showing the defect, we will immediately exchange the product, as you like! Customer satisfaction is our utmost priority!

ONLY SIZE EXCHANGE.

The item is to be packed and given to the rider or sent by you to our given address in the same packaging, tagged and same condition.

Delivery charges apply on exchange.

The exchange end-to-end process takes 7 – 10 days.

If the item is to be sent by the customer to the warehouse, delivery charges are to be paid by the customer.

Kindly email / Whatsapp us the issues to email us: hello@infantino.pk / WhatsApp: +92-330-395-3950 within 2 days after delivery

Please note that no return, no exchange on sale items

We hope you are happy with your purchase, if any size issue, feel free to contact us within 2 days of delivery.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us:02134940002

Mon-Sat: 09:30 am - 06:30 pm

Send us an email

STORE LOCATOR

DHA Phase 8 
Mon - Thursday & Friday: 11:00AM - 10:00PM
Friday: 3:00PM - 10:00PM
Sunday: 2:00PM-10:00PM
021 37120929

Malir Cantt (Outside) 
Mon - Wednesday 11:30PM - 10:30PM
Friday: 03:00PM - 11:00PM
Thursday & Saturday: 12:00PM-11:00PM
Sunday: 02:00PM-11.00PM
021 34903950


Defence Karachi 
Mon - Saturday: 11:00AM - 11:00PM
Sunday: 01:00PM - 11:00PM
021 35243231


Sharfabad (Bahadurabad) 
Mon - Thursday: 11:00AM - 10:00PM
Friday: 03PM-10:00PM
Saturday: 11:00AM - 10:00PM
Sunday: 02:00PM - 10:00PM
021 34940002

SHIPPING

Get Free Shipping on all orders above PKR 4,990- *hardware not included*.

PAYMENTS
Accepts the following payment methods:

Cash On Delivery COD

Bank Transfer
Account Title: Infantino
Meezan Bank-Shaheed-e-Millat Branch Karachi
Account Number: 9950 01023 57675
IBAN: PK12MEZN0099500102357675

Note:
Your order is on hold for 2-working hours for payment confirmation.
Please Whatsapp bank transfer slip or online transfer screen shot as soon as payment is done within specified time.

Whatsapp number 03303953950. 
EXCHANGE POLICY
  • Exchange facility can only be availed within ­07-Days of parcel receipt by customer. Refund can only be claimed prior to product dispatch in case of advance payment.
  • Any items that have been worn, used, or altered will not be exchanged.
  • Tags and labels must be intact along with invoice as a proof of purchase from infantino.
  • Summer stock will be exchanged only with summer items & winter items only with winter stock.
  • Return request will not be processed if the item is “no longer needed”.
  • All items sent for return will first go through quality check to ensure they are returned in the original condition. If a product(s)  we received in an inadequate condition, we reserve the right to send it back to you.
  • Products purchased online can be exchanged from stores, but product purchased from stores cannot be exchanged from online store.
  • We offer free pick up services for items in case the wrong product being dispatched by our negligence
  • If a customer decline to receive parcel without any prior notice by him, so then infantino will not entertain his/her order in future. 

INFANTINO reserves the right to amend , alter or make changes in exchange policy without prior notice.

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Shipping

  • Get Free Shipping on all orders above PKR 4,990- *hardware not included*
  • In-store collection available within 1 to 7 business days
  • We accepts the following payment methods:
    Cash On Delivery COD & Bank Transfer
    Account Title: Infantino , Meezan Bank Ltd  Account No. 9950 01023 57675
    Your order is on hold for 2-working hours for payment confirmation.
    Please Whatsapp bank transfer slip or online transfer screen shot as soon as payment is done within specified time. Whatsapp number 03303953950

Returns And Exchanges

  • Exchange facility can only be availed within ­07-Days of parcel receipt by customer. Refund can only be claimed prior to product dispatch in case of advance payment
  • See conditions and procedure in our return FAQs

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