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Privacy Policy

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

Welcome to Infantino Privacy Policy
The Type of Personal Information We Collect

INFANTINO accepts the following payment methods:

  • Cash On Delivery (COD)
  • Bank Transfer

    Account Title: Infantino
    Bank: Meezan Bank – Shaheed-e-Millat Branch Karachi
    Account Number: 9950 01023 57675
    IBAN: PK12MEZN0099500102357675
  • Your order will be placed on hold for up to 2 working hours for payment confirmation.

    Please send your bank transfer slip or online transfer screenshot via WhatsApp as soon as the payment is completed.

    WhatsApp: 0330 3953950
How We Collect Personal Information

Items returned within 7 days of their original courier date in the same new condition will be eligible for an exchange. Customers are responsible for courier charges when requesting an exchange, and the original delivery charges are non-refundable.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us:02134940002

Mon-Sat: 11:30 am - 09:30 pm

Send us an email

STORE LOCATOR

Y-Block, Lahore
Building Number Y-116, Y Block Commercial, DHA Phase 3 Lahore Cantt.
Mon - Thursday & Saturday: 11am to 10pm
Friday: 3:00pm to 10:00pm
Sunday: 1:00pm to 10:00pm
042 35693992

Fazal Centre, Gujranwala
Shop 46 Fazal Centre Rahwali Cantt Gujranwala.
Mon - Thursday & Saturday: 12:00pm to 11:00pm
Friday: 3:00pm to 11:00pm
Sunday: 12:00pm to 10:00pm
055 3864952

DHA Phase 8, Karachi
Plot Number 103, C, Zulfiqar Ave, D.H.A. Phase 8 Zulfiqar & Al Murtaza Commercial Area Phase 8 DHA, Karachi.
Mon - Thursday & Saturday: 11:00AM - 10:00PM
Friday: 3:00PM - 10:00PM
Sunday: 2:00PM-10:00PM
021 37120929

DHA Phase 5, Karachi
Shop#1 Building 26-C 26th Street, Badar Commercial, Near KFC Phase V, DHA
Mon - Saturday: 11:00AM - 10:00PM
Sunday: 01:00PM - 10:00PM
021 37121565

Sharfabad (Bahadurabad), Karachi
Shop# 2 Halima Towers Alamgir Road near United King Bakery, Sharfabad(Bahadurabad), Karachi.
Mon - Thursday: 11:00AM - 10:00PM
Friday: 03PM-10:00PM
Saturday: 11:00AM - 10:00PM
Sunday: 02PM - 10:00PM
021 34940002

Malir Cantt (Outside), Karachi
Shop #2 Indus Project, MM Alam Road adjacent to McDonald, Outside Malir Cantt, Karachi.
Mon - Wednesday: 11:30AM - 10:30PM
Friday: 03:00PM - 11:00PM
Thursday & Saturday: 12:00PM - 11:00PM
Sunday: 02:00PM - 11:00PM
021 34903950

SHIPPING

Standard Shipping Charges Rs.250- Get Free Delivery on shopping of Rs.9,999 *Charges for Volumetric Items may exceed*.

PAYMENTS
Accepts the following payment methods:

Cash On Delivery COD

Bank Transfer

Account Title: Infantino
Meezan Bank - Shaheed-e-Millat Branch Karachi
Account Number: 9950 01023 57675
IBAN: PK12MEZN0099500102357675

Note:
Your order is on hold for 2-working hours for payment confirmation.
Please Whatsapp bank transfer slip or online transfer screenshot as soon as payment is done within specified time.
Always verify bank details and amount before transfer is made. Return or Reversal for bank transfers shall be processed in 3 working days only to the same bank account from which payment was made and received by Infantino.

Whatsapp number 03303953950.


EXCHANGE POLICY
  • Exchange facility can only be availed within ­07-Days of parcel receipt by customer. Refund can only be claimed prior to product dispatch in case of advance payment.
  • Any items that have been worn, used, or altered will not be exchanged.
  • Tags and labels must be intact along with invoice as a proof of purchase from infantino.
  • Summer stock will be exchanged only with summer items & winter items only with winter stock.
  • Return request will not be processed if the item is "no longer needed".
  • All items sent for return will first go through quality check to ensure they are returned in the original condition. If a product(s) we received in an inadequate condition, we reserve the right to send it back to you.
  • Products purchased online can be exchanged from stores, but product purchased from stores cannot be exchanged from online store.
  • We offer free pick up services for items in case the wrong product being dispatched by our negligence
  • If a customer decline to receive parcel without any prior notice by him, so then infantino will not entertain his/her order in future.

INFANTINO reserves the right to amend , alter or make changes in exchange policy without prior notice.

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Shipping

  • Standard delivery charges of Rs.150 for orders within Pakistan at regular service.
  • In-store collection available within 1 to 7 business days
  • We accepts the following payment methods:
    Cash On Delivery COD & Bank Transfer
    Account Title: Infantino , Meezan Bank Ltd  Account No. 9950 01023 57675
    Your order is on hold for 2-working hours for payment confirmation.
    Please Whatsapp bank transfer slip or online transfer screen shot as soon as payment is done within specified time. Whatsapp number 03303953950

Returns And Exchanges

  • Exchange facility can only be availed within ­07-Days of parcel receipt by customer. Refund can only be claimed prior to product dispatch in case of advance payment
  • See conditions and procedure in our return FAQs

Drop Us A Line

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