FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our store, we recommend you select the same size as indicated on its label.

WHAT ARE SHIPPING TIMES AND COSTS?

  • Get Free Shipping on all orders above PKR 3000 *hardware not included*

WHAT PAYMENT METHODS CAN I USE?

We accepts the following payment methods:

  • Cash On Delivery COD
  • Debit/Credit card.
  • Account Title: Infantino.
    Meezan Bank.
    Account Number: 9950 01023 57675
    IBAN: PK12MEZN0099500102357675
  • Your order is on hold for 2-working hours for payment confirmation.
    Please Whatsapp bank transfer slip or online transfer screen shot as soon as payment is done within specified time.
    Whatsapp number 03303953950. 

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

  • Exchange facility can only be availed within ­07-Days of parcel receipt by customer. Refund can only be claimed prior to product dispatch in case of advance payment.
  • Any items that have been worn, used, or altered will not be exchanged.
  • Tags and labels must be intact along with invoice as a proof of purchase from infantino.
  • Summer stock will be exchanged only with summer items & winter items only with winter stock.
  • Return request will not be processed if the item is “no longer needed”.
  • All items sent for return will first go through quality check to ensure they are returned in the original condition. If a product(s)  we received in an inadequate condition, we reserve the right to send it back to you.
  • Products purchased online can be exchanged from stores, but product purchased from stores cannot be exchanged from online store.
  • We offer free pick up services for items in case the wrong product being dispatched by our negligence
  • If a customer decline to receive parcel without any prior notice by him, so then infantino will not entertain his/her order in future. 

INFANTINO reserves the right to amend , alter or make changes in exchange policy without prior notice.